Terms & Conditions

1. About Us

Brush Rehab Studio ("we," "us," "our") is a professional makeup brush cleaning service operated by Rachel Ramirez Adrian, carrying on business under the name Brush Rehab Studio, based in Toronto, Ontario, Canada. We can be reached at hello@brushrehabstudio.ca.

2. Services

Brush Rehab Studio provides professional makeup brush cleaning services including door-to-door pickup, hand-cleaning, sanitisation, reshaping, drying, and return delivery of makeup brushes. Services are available in Toronto, Mississauga, and Oakville, Ontario.

All services are subject to availability. We reserve the right to decline, cancel, or reschedule any booking at our sole discretion without liability.

Brush Rehab Studio is not a dry cleaning, laundry, or alterations service. We clean makeup brushes only. We do not clean sponges, beauty blenders, or any other makeup tools unless explicitly stated otherwise.

3. Booking & Confirmation

All booking requests must be submitted at least 48 hours in advance of the requested pickup time. Requests received with less than 48 hours notice will not be accepted.

Submitting a booking through our website constitutes a request, not a confirmed reservation. Once a request is received, Brush Rehab Studio will review the request and, if accepted, send a confirmation email with full payment instructions. Payment must then be received within 24 hours of the confirmation email being sent. The booking is fully confirmed only once payment has been received in full. If payment is not received within the 24-hour window, the booking will be automatically cancelled and the slot released. Brush Rehab Studio is not responsible for any loss or inconvenience resulting from a cancelled or unconfirmed booking.

Brush Rehab Studio reserves the right to reschedule any confirmed booking due to unforeseen circumstances. We will provide reasonable notice and offer the next available slot. No further liability shall arise from such rescheduling.

By submitting a booking, the customer confirms that all information provided — including address, brush brand, brush condition, and contact details — is accurate and complete. Brush Rehab Studio accepts no liability for issues arising from inaccurate or incomplete information provided at the time of booking.

4. Payment

We currently accept payment by e-transfer only, sent to hello@brushrehabstudio.ca (Rachel Ramirez Adrian). Please include your full name and preferred pickup date in the message field of your e-transfer.

It is the customer's sole responsibility to ensure payment is sent correctly and in full. Brush Rehab Studio is not responsible for delays or failed bookings resulting from incorrect payment details or transfer errors.

Subscription Payments

Bi-weekly subscription customers are billed monthly. The first payment is due within 24 hours of the initial booking confirmation email. Subsequent monthly payments will be requested by email no later than 3 days before the billing date. Failure to pay within 48 hours of the payment request may result in suspension of the subscription without refund of any amounts already paid.

Bridal Package Payments

• A 50% non-refundable deposit is required within 24 hours of the booking confirmation email to secure the date.
• The remaining 50% is due no later than 48 hours before the scheduled pickup date. Failure to submit the remaining balance by this deadline may result in cancellation of the booking without refund of the deposit.

5. Cancellation & Rescheduling

Cancellation requests must be submitted by email to hello@brushrehabstudio.ca. A cancellation is only valid once confirmed in writing by Brush Rehab Studio. Verbal or informal cancellations will not be accepted.

• More than 24 hours notice: Full cancellation or rescheduling at no charge.
• Less than 24 hours notice: 50% of the total service fee will be charged and is non-refundable.
• No show or brushes not accessible: The full service fee will be charged. A no-show is defined as Brush Rehab Studio attending the agreed pickup location and being unable to retrieve the brushes for any reason, including but not limited to the customer not being reachable or brushes not being left out.

Bridal Package Cancellations

• More than 30 days before service date: Deposit refunded in full.
• 15 to 30 days before service date: Deposit is forfeited in full. Remaining balance is waived.
• Less than 15 days before service date: The full package amount is due and non-refundable.

Subscription Cancellations

Bi-weekly subscriptions require 30 days written notice to cancel, sent to hello@brushrehabstudio.ca. Any scheduled cleanings falling within the 30-day notice period will proceed as normal and are non-refundable.

6. Refund Policy

All sales are final. Brush Rehab Studio does not issue refunds once a service has been completed.

If a customer believes their service was not completed to a satisfactory standard, they must contact us within 48 hours of delivery at hello@brushrehabstudio.ca with a description of the concern. Complaints submitted after 48 hours of delivery will not be considered.

Where a valid concern is raised within the required timeframe, Brush Rehab Studio may, entirely at our discretion, offer a complimentary re-clean as a gesture of goodwill. This does not constitute an admission of liability and does not entitle the customer to a monetary refund under any circumstances.

7. Brush Care, Liability & Risk

Customer Obligations

• The customer must accurately declare the brand, approximate retail value, and current condition of all brushes at the time of booking.
• Any pre-existing damage — including but not limited to loose ferrules, shedding bristles, cracked handles, or weakened glue — must be disclosed before pickup. Brush Rehab Studio accepts no liability for worsening of any pre-existing condition during cleaning.
• The customer is solely responsible for ensuring all brushes submitted are suitable for professional wet cleaning. Brushes labelled "spot clean only" or known to be fragile or unsuitable for wet cleaning are submitted entirely at the customer's own risk.
• The customer is responsible for selecting the appropriate care level at the time of booking. Brush Rehab Studio accepts no liability for damage resulting from an incorrect care level selection made by the customer.

Limitations of Liability

To the maximum extent permitted by applicable Ontario and Canadian law, Brush Rehab Studio's total liability to the customer for any claim arising from the provision of services shall be limited based on the care level selected at the time of booking. Full details are set out in our Brush Care & Liability Policy.

• Brush Rehab Studio is not liable for any damage to brushes resulting from pre-existing wear, age, fragility, or manufacturing defects.
• Brush Rehab Studio is not liable for any indirect, incidental, special, or consequential loss or damage, including loss of use, loss of value, or emotional distress.
• Brush Rehab Studio is not liable for delays, missed pickups, or any loss resulting from circumstances beyond our reasonable control, including weather, illness, traffic, or access issues.
• Brush Rehab Studio is not liable for any damage arising from inaccurate, incomplete, or misleading information provided by the customer at the time of booking.
• Damage claims must be submitted within 48 hours of delivery with clear photographic evidence. Claims submitted after this period will not be accepted under any circumstances, without exception.

By proceeding with a booking, the customer expressly waives any right to hold Brush Rehab Studio liable beyond the limitations set out in these Terms and Conditions and our Brush Care & Liability Policy.

8. Customer Responsibilities

• Ensure brushes are accessible at the agreed pickup location within the agreed service window. Brush Rehab Studio is not responsible for missed pickups where brushes are not accessible.
• For first-time customers: place brushes in any clean sealable bag (such as a zip-lock bag) for the initial pickup.
• Upon return, brushes will be delivered in a branded sanitary pouch. We recommend keeping this bag and reusing it for future pickups — simply place your brushes inside and leave it out on your next scheduled pickup day.
• Provide accurate pickup address and access instructions at the time of booking. Brush Rehab Studio is not liable for failed pickups or deliveries due to incorrect or incomplete address information.
• Customers must be 18 years of age or older to book a service.
• Customers must not submit brushes belonging to third parties without their knowledge and consent.

9. Service Area

Brush Rehab Studio currently services Toronto, Mississauga, and Oakville, Ontario. Bookings from outside these areas will not be accepted. We reserve the right to expand, reduce, or modify our service area at any time without notice.

10. Intellectual Property

All content on the Brush Rehab Studio website, including text, design, logos, and imagery, is the property of Brush Rehab Studio and may not be reproduced, copied, or distributed without prior written consent.

11. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By booking a service, you consent to the collection and use of your personal information as described in our Privacy Policy.

12. Indemnification

The customer agrees to indemnify, defend, and hold harmless Brush Rehab Studio, its owner, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the customer's use of our services; (b) any breach of these Terms and Conditions by the customer; (c) any inaccurate or misleading information provided by the customer; or (d) any violation of applicable law by the customer.

13. Changes to These Terms

Brush Rehab Studio reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised date. Continued use of our services following any update constitutes acceptance of the revised terms. It is the customer's responsibility to review these terms periodically.

14. Governing Law & Dispute Resolution

These Terms and Conditions are governed exclusively by the laws of the Province of Ontario and the applicable federal laws of Canada. Any dispute arising from or relating to these terms or our services shall be resolved through good-faith negotiation in the first instance. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of the terms, which shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Brush Care & Liability Policy, constitute the entire agreement between the customer and Brush Rehab Studio with respect to the use of our services and supersede all prior agreements, representations, or understandings.

17. Contact Us

For any questions regarding these Terms and Conditions, please contact us at: